Privacy policy
at pawline pet supplies, your privacy matters to us. this policy explains how we collect, use, and protect your information when you visit or shop on pawline.ae. it applies only to activity on our website and does not cover any offline interactions.
information we collect
when you browse our website, we may collect non-personal information such as your browser type, device, and how long you spend on the site. this helps us understand how our website is used and how we can improve it.
when you place an order, contact us, or sign up for updates, we may collect personal information such as your name, email address, phone number, delivery address, and payment details. providing this information is optional, but some details are required to complete purchases or respond to your requests.
how we use your information
the information we collect is used to:
- process and deliver your orders
- communicate with you about your purchases
- respond to your messages and support requests
- share updates, news, or offers you may be interested in
- improve our website and customer experience
we do not sell, rent, or trade your personal information to third parties.
sharing information
we may share limited information with trusted third parties only when necessary, such as delivery partners to ship your order or payment providers to process transactions. these parties are only given the information required to perform their services.
we may also disclose information if required by law, court order, or legal process, or in the event of a business transfer such as a merger or acquisition.
payment security
all credit and debit card details are processed securely through our payment providers. pawline does not store, sell, or share your payment information.
cookies
our website uses cookies to improve your browsing experience and understand how visitors use the site. cookies do not collect personal information and can be managed or disabled through your browser settings.
data protection
we take reasonable steps to protect your information using appropriate technical and security measures. however, no method of online transmission is completely secure, and we cannot guarantee absolute security.
third-party websites
pawline.ae may include links to third-party websites. we are not responsible for their privacy practices or content, and we encourage you to review their policies before sharing any personal information.
children’s privacy
pawline does not knowingly collect personal information from anyone under the age of 18. if you believe a minor has shared personal information with us, please contact us and we will take appropriate steps to remove it.
contact us
if you have any questions about this privacy policy or how your information is handled, you can reach us at hello@pawline.ae.