Shipping policy

shipping

we deliver across the uae via trusted couriers. orders are delivered 1–2 working days after the order has been placed. delivery is a flat 30 aed per order. make sure your address and contact info are complete to avoid delays.

cancellations

you can cancel your order within 24 hours of placing it, before it’s dispatched. once it’s on the way, cancellations aren’t possible.

how to cancel

email hello@pawline.ae or message us on instagram @pawline.ae with your order number. we’ll help you quickly.

store credit

cancelled orders within the 24-hour window get store credit for your next purchase. please allow up to 30 days for it to be processed.